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FAQs

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support@audeeo.eu

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Phone: +44 203 289 0208

Frequently asked questions

True Wireless, Open-Ear, ANC Earbuds Support

• My true wireless earbuds have no sound:
First check to see if your device has bluetooth capabilities. Turn this on and turn your earbuds on by (pressing in a button / switch etc). The earbuds will go into pairing mode (flashing lights)

 

• My true wireless earbuds will not connect to my device:

Navigate to your Bluetooth settings menu on your Bluetooth device, tap "audeeo......" and select "Forget". Now follow the steps to pair your device again.

 

• My true wireless earbuds have no power: 

Recharge your earbuds using the included micro USB cable or USB Type-C cable.

 

• My true wireless earbuds have poor sound quality:

Make sure the earbuds are properly charged and within range of the smartphone / device (within ten meters).

 

• The buttons on my true wireless earbuds are not working:

Turn the earbuds off and reconnect after a few seconds, make sure the Bluetooth function is activated on your device.

 

• My true wireless earbuds will not charge:

Make sure the earbuds are properly placed in the charging case. Make sure the charging case’s battery is fully charged with the provided USB cable. Make sure no dirt or debris covers the charging conductors on the case or earbuds.

 

• One true wireless earbuds will not connect to the other: 

Power off both earbuds by pressing the multi-function button for 4-5 seconds. Then power both on by holding the same button for two seconds. The earbuds will connect automatically.

 

• I believe my true wireless earbuds are faulty or defective:

audeeo products are designed and engineered to the highest quality standards.  If you believe your product is faulty and or defective,  you may submit a claim and provide us with proof of purchase from the original dated receipt up to one year. 

Wireless Headphones Support

• My headphones have no sound:
First check to see if your device has bluetooth capabilities. Turn this on and turn your earbuds on by (pressing in a button / switch etc). The earbuds will go into pairing mode (flashing lights)

 

• My headphones will not connect to my device:

Navigate to your Bluetooth settings menu on your Bluetooth device, tap "audeeo......" and select "Forget". Now follow the steps to pair your device again.

 

• My headphones have no power:

Recharge your headphones using the included micro USB or USB Type-C cable

 

• My headphones have poor sound quality:

Make sure the headphones are properly charged and within range of the smartphone/device (within ten meters).

 

• The buttons on my headphones are not working:

Turn the headphones off and reconnect after a few seconds, make sure the Bluetooth function is activated on your device.

 

• My headphones do not charge :

Make sure the headphones are fully charged with the provided USB or USB Type-C cable. Make sure no dirt or debris covers the charging port.

 

• I believe my headphones are faulty or defective:

audeeo products are designed and engineered to the highest quality standards.  If you believe your product is faulty and or defective,  you may submit a claim and provide us with proof of purchase from the original dated receipt up to one year. 

Wireless Earbuds (with wire) Support

• My wireless earbuds have no sound:
First check to see if your device has bluetooth capabilities. Turn this on and turn your earbuds on by (pressing in a button / switch etc). The earbuds will go into pairing mode (flashing lights)

 

• My wireless earbuds will not connect to my device:

Navigate to your Bluetooth settings menu on your Bluetooth device, tap "audeeo......" and select "Forget". Now follow the steps to pair your device again.

 

• My wireless earbuds have no power:
Recharge your earphones using the included micro USB or USB Type-C cable.

 

• My wireless earbuds have poor sound quality:

Make sure the earbuds are properly charged and within range of the smartphone/device (within ten meters).

 

• The buttons on my wireless earbuds are not working:
Turn the earbuds off and reconnect after a few seconds, make sure the Bluetooth function is activated on your device.

 

• My wireless earbuds do not charge:

Make sure the earbuds are fully charged with the provided USB cable. Make sure no dirt or debris covers the charging conductors on the earbuds.

 

• I believe my wireless earbuds are faulty or defective

audeeo products are designed and engineered to the highest quality standards.  If you believe your product is faulty and or defective,  you may submit a claim and provide us with proof of purchase from the original dated receipt up to one year. 

Gaming Headsets

• No one can hear me:
Make sure the mute button located on the volume / mute controller is turned OFF. If this does not work, try unplugging and plugging back in the aux jack.

 

• The volume on the headset is low:

Make sure the volume on your device or console is turned all the way up. You may need to go into your console's or device's settings to make this change.

 

• Microphone feedback no audio or muffled audio:

Unplug your headset and if it is connected to a controller turn the controller OFF & ON then reconnect your headset

 

• No lights:

Make sure the USB cable is plugged into a power source either on your computer or console

 

IMPORTANT INFO FOR:
True Wireless, Open-Ear, & ANC Earbuds

• Make sure your earbuds are in their charging case and charge them fully. (The LED light on the charging case will turn OFF when the case and earbuds are fully charged).

• Now take your earbuds out of the charging case (The earbuds will automatically turn ON - IMPORTANT- do not press and hold any buttons on the earbuds - give them a couple of seconds to pair to one another (about 3-4 seconds).

• Finally on your device or computer's Bluetooth settings scan for the earbuds and connect.

If you are still experiencing any issues please contact us